FAQs

• First, sign up as an “Owner”.
• Set up your “Stripe account” (our payment gateway provider) to start accepting payments from your customers. These payments will be transferred to the bank account you linked with Stripe during the set-up. (SET-UP TUTORIAL)
• Complete the fields required under your “Account Info” tab.
• Go to the “Products” tab and start creating your listings.
• Once your item gets booked, you’ll receive the payment confirmation plus all the booking details like shipping address, delivery date, return date, etc. This payment, less our fees (10%), less Stripe fess (2.9%) will be transferred to your bank account every 2 business days. Once you get your item back in acceptable conditions, you shall refund the security deposit to your customer (if applied).
  If you (owner) ever need to issue a refund to your customer, we’ll refund the % we took from the transaction as well.

Owner’s Return and Refund Policies.
You either can create your own policies or you can use our template to save time. These policies will be shown by default on every single listing you post so you don’t have to write it again.
You can do this under your “Shop Settings”.

If you have more questions please contact support at support@rentmydress.com

Every payment received from your customers will go straight forward to the STRIPE account you set-up under the shop settings so, in order for this money to be transferred to your bank, you’ll have to link your bank account with Stripe, it’s an easy and very safe process but we’d suggest checking this tutorial out first, then go to your “Shop Settings” to start the process.

Click here: Stripe Account Set-up Tutorial

Yes! Stripe is a very safe platform, but you can judge it for yourself here: https://stripe.com/docs/security/stripe or by checking which other companies are using Stripe: https://stripe.com/us/customers
Amazon, Facebook, Shopify, Pinterest, etc.

Listing an item is free, but we will charge a 10% service fee when you rent or sell. This service fee will be automatically refunded in the case of an owner issued a refund to the customer.

The following photos are recommended:

• Photos of you wearing the dress/coat.
• Full-length photo of the front and back of the dress/coat.
• Photos that show specific detail on the dress/coat.
• Clean, well-lit photos.

The following photos are unacceptable:

• Photos with multiple people in it.
• Photos of your dress/coat on a hanger, floor, rack, bed, etc.
• Photos of the same dress/coat but in a different color.
• Photos of a similar style but not the original dress/coat
• Upload photos from a web page.
• Pornographic or any other inappropriate photos are not allowed. Will be banned!

This is the most important photo of your listing! Therefore, we’d suggest uploading the most eye-catching photo you may have as a “featured image” first. Your other images will be posted on the product gallery image page (right next to the “featured image”).

Please note that every image has to be uploaded one by one and not in bulk.

No, you can’t! Unless you’re the celebrity or the model, this is strictly prohibited.
You must use your own photos.

Follow these 2 steps:

1. Send the photo from your phone to your email, then download the file from your email to your pc or laptop. Don’t forget to rename the photo file for an easy find!
2. From your owner’s dashboard:
   • click on “ Products ” tab.
   • click on “ Add product ”.
   • Click on “ Set featured image ” link.
   • click on “ Upload files ” located in the upper left corner.
   • click on “ Select files ” button, located in the middle of your screen.
   • Select the photo you previously downloaded.
   • Finally, click on “ Set product featured image ” located in the bottom right corner.

You can also use this method to send your photos to your PC.
https://www.wikihow.com/Send-Pictures-from-Your-Cell-Phone-to-Your-Computer

We are about to start developing our mobile app, so you will be able to create your listings easier and faster than ever!

Customers will book your dress/coat directly on our platform. You will receive an email notification that your item have been booked and paid, you can see the payment within your Stripe account, then you’ll have to ship the item out according to the booking details.

A customer will be able to select a delivery date 4 days forward from today’s date minimum and maximum 15 days from today’s date. The main reason for the 4 days is to give some room for handling and shipping so the item can arrive on time, the 15 days max is because, if a customer selects a delivery date too far from today’s date, the listing status will change from active to inactive so nobody else will be able to book the item sooner due to the “INACTIVE” status. This way you are giving priorities to who want rent sooner.

Unfortunately, not at this moment.

You (the owner) will have the option to charge a flat fee or offer a free-shipping service. As for return shipping, you (the owner) should do it.

It’s completely up to you, but we’d suggest taking into account the retail value, item’s condition, popularity, and competition, but normally you shouldn’t rent it out more than 1/3 of the buy it now price.
i.e., A $900 dress could be rented out for $300.
Finally, make sure you are going to make a profit by subtracting the average cost per rent of your rental price.
Average cost per rent = Dry cleaning + shipping & handling + RentmyDress fees (10%) +merchant fees( 3%)

It will mostly depend on who’s going to pay for the dry-cleaning service. Let’s say for instance a dry cleaning service fee for a wedding dress is $150 so these could be the 2 scenarios:

These other fees are already estimated and included: handling & shipping, Stripe commission (3%), RentmyDress commission (10%).

We strongly suggest the owner of the dress/coat takes care of the cleaning process for these 3 reasons:

• The owner can speed things up.
• Have quality control over the cleaning process.
• Customers may return the item late if they do it.

We encourage every owner to request a Security Deposit from customers before shipping the item out or get insurance for their merchandise.
Request a Security Deposit is optional and you can do this through our platform.

At this moment it should be assigned manually. We’d suggest using this approach:
Security deposit = buy price – rental price

Buy price.- If you don’t have a buy it now price you should use the Fair Market Value (FMV) of your item instead.
You can often get the FMV by looking at similar items for sale on eBay, Amazon, Craigslist, local stores, etc.
Rental price.- Since you may have 3 different rental prices according to the rental periods (4, 8,
15 days)
You should use the rental price you assigned to the shorter day rental.
Let your customers know that the Security Deposit amount will vary depending on the rental days they select.
For example, You are renting out a wedding dress for $300(4 days), $450(8 days), $600(15 days), and your buy price is $900

Security Deposit = $900 – $300 = $600 (if your customer selects 4 days).
If the customer select 8 days the SD = $450
If the customer select 15 days the SD = $300

Unfortunately, not at this time. Coming soon!

Only through our ‘Contact’ section located on the product page.

Wedding, party, cocktail, prom, night dresses and coats.

Yes, you can. It is optional to sell your items on our platform.

Unfortunately, no you can’t at this moment. Right now it’s against our policies.

Unfortunately, it is not possible right now but it will be soon.

Selling an item is optional, you don’t have to put a buy it now price on your listings if you don’t want to.

Owners should give a refund to the customer only if the customer meets the owner’s refund and returns policies.

• Log into your Stripe account.
• Find the charge to be refunded in the payments overview page.
• Click the … icon to the right of the charge and select Refund payment from the menu…
• By default, you will issue a full refund…
• Select a reason for the refund…
• Click Refund.

You can use our predefined refund and return policies, and tailor it to your needs. This will save you a lot of time and money.

As many as you want.

There are several tutorials on YouTube that are of great help. Our own tutorials will be located on our BLOG section (coming soon)

• Don’t ship your item out to a different billing address of the debit/credit card used on the transaction, unless you know the customer.
• Don’t ship the item out on the same day you received the payment, wait at least 24 hours unless you know the customer.
• Request a security deposit or get an insurance for your items.
• Always request a signature when the item is delivered. (Ask your postal service provider).
• Don’t refund any money until you get your item back.

This is necessary since any person(dresses’ owners) can make a screenshot of a dress or coat from any website and post it on our platform, we strongly suggest that users request a custom image proof from owners that have not received any review yet.

Yes, they are. Every sell should be treated as final so the customers can request a refund only if:

• Item isn’t as described.
• Item didn’t arrive.