Simple repack your dress/coat in the same satchel/bag that arrives with your item, you have to use the prepaid return shipping label that comes with it.
In the event you misplaced the label, you can also find the return address in the email of your order or, you can contact the owner of the item through our comment section as well.
Before you submit your payment, we’d suggest asking the owner if your order comes with a prepaid return shipping label.
It’s up to the owner’s policy so, for this reason, we strongly recommend reading owner’s return & refund policies before submitting a payment.
Every listing should have detailed measurements information to help you minimize this risk.
After you click on the dress you want, you’ll see a tab called “Return and Refund Policy” you will also find at the bottom of the page the “Security Deposit” policy and the “Final Sale” policy as well.
Normally 2 days after owners receive the item back.
Only when a Security Deposit is required.
With any debit or credit card accepted by Stripe. This payment should be processed through our platform only.
It will depend on your return date. We strongly suggest returning the dress/coat on time to avoid late fees.
You should contact the owner of the item before late fees being applied.
You may have to pay a fee but it will depend on each owner’s policy.
Most likely not, but it’s up to each owner’s decision.
Every payment you make is going to the owner’s Stripe account, Stripe shall give your money back if you request a refund through your card issuer / bank.
In case a fraud occurs, you can always question your card issuer/bank to reverse the payment. For more information please visit Stripe dispute and Fraud section.
Please, report any suspicious behavior at firstname.lastname@example.org
It’s a special request to the owner of the dress/coat to upload a new/custom image on the listing as a proof they actually have the item.
For example: Please, show an image you holding the dress with your left hand.
This is necessary since any person can make screenshots of a dress or coat from any website
and post it on our platform, we strongly suggest that users request a custom image proof from owners that have not received any review yet.