FAQs

How can I book a dress?

Sign up as a customer to rent or buy a dress/coat.
Select the dress you want.
Book your delivery date.
Submit your payment.

How do I return my dress/coat?

Simple repack your dress/coat in the same satchel/bag that arrives with your item, you have to use the prepaid return shipping label that comes with it.
In the event you misplaced the label, you can also find the return address in the email of your order or, you can contact the owner of the item through our comment section as well.

Before you submit your payment, we’d suggest asking the owner if your order comes with a prepaid return shipping label.

What if the dress/coat doesn’t fit?

We strongly recommend reading the owner’s return & refund policies before submitting your payment, if a listing doesn’t have a “return & refund” policy, then you should ask the dress’ owner as many questions you want through the comment section of the listing.
Every listing should have detailed measurements information to help you minimize this risk.

Where can I find owner’s return and refund policies?

After you click on the dress you want, you’ll see a tab called “Return and Refund Policy” you will also find at the bottom of the page the “Security Deposit” policy and the “Final Sale” policy as well.

When will I get my money back if I request a refund?

Normally 2 days after owners receive the item back.

Do I need to pay a deposit for every transaction?

Only when a Security Deposit is required.

How can I pay for a dress/coat?

With any debit or credit card accepted by Stripe. This payment should be processed through our platform only.

How long can I keep a dress/coat?

It will depend on your return date. We strongly suggest returning the dress/coat on time to avoid late fees.

What happens if I can’t return the dress/accessory on time?

You should contact the owner of the item before late fees being applied.

What happens if I damage the dress/coat?

You may have to pay a fee but it will depend on each owner’s policy.

Do I need to pay to ship a dress/coat back?

Most likely not, but it’s up to each owner’s decision.

How can I avoid scams?

Don’t make a payment outside our platform.
If an owner of a dress/coat request to make a deal outside our platform it’s likable a scam.
Try to deal with owners with good reviews OR you can request a “custom image proof”
of the item before submitting any payment to verify they truly have the item.

Every payment you make is going to the owner’s Stripe account, Stripe shall give your money back if you request a refund through your card issuer / bank.
In case a fraud occurs, you can always question your card issuer/bank to reverse the payment. For more information please visit Stripe dispute and Fraud section.

Please, report any suspicious behavior at support@rentmydress.com

What is a custom image proof?

It’s a special request to the owner of the dress/coat to upload a new/custom image on the listing as a proof they actually have the item.
For example: Please, show an image you holding the dress with your left hand.

This is necessary since any person can make screenshots of a dress or coat from any website
and post it on our platform, we strongly suggest that users request a custom image proof from owners that have not received any review yet.

How it works?

First, sign up as an “Owner”.
Set up your “Stripe account” (our payment gateway provider) to start accepting payments from your customers. These payments will be transferred to the bank account you linked with Stripe during the set-up. (SET-UP TUTORIAL)
Complete the fields required under your “Account Info” tab.
Go to the “Products” tab and start creating your listings.
Once your item gets booked, you’ll receive the payment confirmation plus all the booking details like shipping address, delivery date, return date, etc. This payment, less our fees (10%), less Stripe fess (2.9%) will be transferred to your bank account every 2 business days. Once you get your item back in acceptable conditions, you shall refund the security deposit to your customer (if applied).
If you (owner) ever need to issue a refund to your customer, we’ll refund the % we took from the transaction as well.

Owner’s Return and Refund Policies.
You either can create your own policies or you can use our template to save time. These policies will be shown by default on every single listing you post so you don’t have to write it again.
You can do this under your “Shop Settings”.

If you have more questions please contact support at support@rentmydress.com

How do I get paid?

Every payment received from your customers will go straight forward to the STRIPE account you set-up under the shop settings so, in order for this money to be transferred to your bank, you’ll have to link your bank account with Stripe, it’s an easy and very safe process but we’d suggest checking this tutorial out first, then go to your “Shop Settings” to start the process.

Click here: Stripe Account Set-up Tutorial

Is Stripe safe and which other companies are using it?

Yes! Stripe is a very safe platform, but you can judge it for yourself here: https://stripe.com/docs/security/stripe or by checking which other companies are using Stripe: https://stripe.com/us/customers
Amazon, Facebook, Shopify, Pinterest, etc.

How much does it cost to list an item?

Listing an item is free, but we will charge a 10% service fee when you rent or sell. This service fee will be automatically refunded in the case of an owner issued a refund to the customer.

What photos should I upload for best results?

The following photos are recommended:

Photos of you wearing the dress/coat.
Full-length photo of the front and back of the dress/coat.
Photos that show specific detail on the dress/coat.
Clean, well-lit photos.

The following photos are unacceptable:

Photos with multiple people in it.
Photos of your dress/coat on a hanger, floor, rack, bed, etc.
Photos of the same dress/coat but in a different color.
Photos of a similar style but not the original dress/coat
Upload photos from a web page.
Pornographic or any other inappropriate photos are not allowed. Will be banned!

What photo should I upload first?

This is the most important photo of your listing! Therefore, we’d suggest uploading the most eye-catching photo you may have as a “featured image” first. Your other images will be posted on the product gallery image page (right next to the “featured image”).

Please note that every image has to be uploaded one by one and not in bulk.

Can I upload images from celebrities or models?

No, you can’t! Unless you’re the celebrity or the model, this is strictly prohibited.
You must use your own photos.

How can I upload an image from my phone to the website?

Follow these 2 steps:

Send the photo from your phone to your email, then download the file from your email to your pc or laptop. Don’t forget to rename the photo file for an easy find!
From your owner’s dashboard:
- click on “ Products ” tab.
- click on “ Add product ”.
- Click on “ Set featured image ” link.
- click on “ Upload files ” located in the upper left corner.
- click on “ Select files ” button, located in the middle of your screen.
- Select the photo you previously downloaded.
- Finally, click on “ Set product featured image ” located in the bottom right corner.

You can also use this method to send your photos to your PC.
https://www.wikihow.com/Send-Pictures-from-Your-Cell-Phone-to-Your-Computer

We are about to start developing our mobile app, so you will be able to create your listings easier and faster than ever!

How do I get bookings for my dresses?

Customers will book your dress/coat directly on our platform. You will receive an email notification that your item have been booked and paid, you can see the payment within your Stripe account, then you’ll have to ship the item out according to the booking details.

How does the availability calendar work?

A customer will be able to select a delivery date 4 days forward from today’s date minimum, and maximum 15 days from today’s date. The main reason for the 4 days is to give some room for handling and shipping so the item can arrive on time, the 15 days max is because, if a customer selects a delivery date too far from today’s date, the listing status will change from “active” to “inactive” so nobody else will be able to book the item sooner.

Can I use/register another payment method different than STRIPE?

Unfortunately, not at this moment.

Who’s going to pay for shipping and return shipping?

You (the owner) will have the option to charge a flat fee or offer a free-shipping service. As for return shipping, you (the owner) should do it.

At what price should I rent out my dress?

It’s completely up to you, but we’d suggest taking into account the retail value, item’s condition, popularity, and competition, but normally you shouldn’t rent it out more than 1/3 of the buy it now price.
i.e., A $900 dress could be rented out for $300.
Finally, make sure you are going to make a profit by subtracting the average cost per rent of your rental price.
Average cost per rent = Dry cleaning + shipping & handling + RentmyDress fees (10%) +merchant fees( 3%)

Who is responsible for dry-cleaning?

We strongly suggest the owner of the dress/coat takes care of the cleaning process for these 3 reasons:

The owner can speed things up.
Have quality control over the cleaning process.
Customers may return the item late if they do it.

What happens if my dress gets damaged?

We encourage every owner to request a Security Deposit from customers before shipping the item out or get insurance for their merchandise.
Request a Security Deposit is optional and you can do this through our platform.

How much to ask for a Security Deposit?

At this moment it should be assigned manually. We’d suggest using this approach:
Security deposit = buy price – rental price

Buy price.- If you don’t have a buy it now price you should use the Fair Market Value (FMV) of your item instead.
You can often get the FMV by looking at similar items for sale on eBay, Amazon, Craigslist, local stores, etc.
Rental price.- Since you may have 3 different rental prices according to the rental periods (4, 8,
15 days)
You should use the rental price you assigned to the shorter day rental.
Let your customers know that the Security Deposit amount will vary depending on the rental days they select.
For example, You are renting out a wedding dress for $300(4 days), $450(8 days), $600(15 days), and your buy price is $900

Security Deposit = $900 – $300 = $600 (if your customer selects 4 days).
If the customer select 8 days the SD = $450
If the customer select 15 days the SD = $300

Can I rent out accessories too?

Unfortunately, not at this time. Coming soon!

Can I contact the customer directly?

Only through our ‘Contact’ section located on the product page.

What type of dresses can I promote?

Wedding, party, cocktail, prom, night dresses and coats.

Can I sell my dresses/coats?

Yes, you can. It is optional to sell your items on our platform.

Can I promote my other businesses on RMD?

Unfortunately, no you can’t at this moment. Right now it’s against our policies.

I only want to sell my items, is it possible?

Unfortunately, it is not possible right now but it will be soon.

I don’t want to sell my dress/coat, Why to put a buy it now price then?

Selling an item is optional, you don’t have to put a buy it now price on your listings if you don’t want to.

What if a customer requests a refund?

Owners should give a refund to the customer only if the customer meets the owner’s refund and returns policies.

How can I issue a refund?

Log into your Stripe account.
Find the charge to be refunded in the payments overview page.
Click the … icon to the right of the charge and select Refund payment from the menu…
By default, you will issue a full refund…
Select a reason for the refund…
Click Refund.

I don’t have a professional return and refund policy. What can I do?

You can use our predefined refund and return policies, and tailor it to your needs. This will save you a lot of time and money.

How many dresses/coats can I promote?

As many as you want.

How can I properly package a dress for shipping?

There are several tutorials on YouTube that are of great help. Our own tutorials will be located on our BLOG section (coming soon)

How can I avoid scams?

Don’t ship your item out to a different billing address of the debit/credit card used on the transaction, unless you know the customer.
Don’t ship the item out on the same day you received the payment, wait at least 24 hours unless you know the customer.
Request a security deposit or get an insurance for your items.
Always request a signature when the item is delivered. (Ask your postal service provider).
Don’t refund any money until you get your item back.

Why a customer may request a custom image proof from owners?

This is necessary since any person(dresses’ owners) can make a screenshot of a dress or coat from any website and post it on our platform, we strongly suggest that users request a custom image proof from owners that have not received any review yet.

Are all sales final?

Yes, they are. Every sell should be treated as final so the customers can request a refund only if:

Item isn’t as described.
Item didn’t arrive.